I. GENERAL CONDITIONS FOR RENTAL OF GUEST ROOMS
1. APPLICABLE PROVISIONS AND ACCEPTANCE OF THE GENERAL CONDITIONS
All bookings for stays in guest rooms whose owner is a member of the Federation of Gîtes de Wallonie and exclusively these bookings are subject to these general conditions.
Unless expressly stipulated otherwise, the customer is deemed to have taken cognizance of said conditions and to have accepted all their clauses at the latest when paying the reservation deposit or taking possession of the room.
The owner certifies that the rented property complies with Book III of the Walloon Tourism Code relating to fire standards for local tourist accommodation.
2. FORMATION OF THE CONTRACT AND PAYMENT OF THE PRICE
The reservation becomes effective and constitutes a rental contract once the customer has sent the owner a deposit of 50% of the amount of the price of the stay on the account BE68 1030 4918 5334 .
Taking possession of the room also constitutes a rental contract. Prices are inclusive of all charges, excluding tourist tax and any supplements.
The price of the stay must be paid in cash on arrival at the owner's place OR by bank transfer 24:00 before your arrival on the account of Jamy Quintens BE68 1030 4918 5334 - NICABEBB .
Consumption and additional services not planned in advance will be paid at the end of the stay to the owner.
Unless otherwise indicated, all on-site payments are made via smartphone (payconiq max € 250) or in cash.
3. CANCELLATION OF THE CONTRACT
Any cancellation by the customer must be notified by letter, email addressed to the owner.
• If the cancellation occurs more than 30 days before the start of the stay, the deposit will be refunded in full. In other cases, the deposit remains with the owner.
• If the cancellation occurs less than 48 hours before the start of the stay, the deposit remains with the owner who reserves the right to claim the balance of the price of the accommodation.
• In the event of a shortened stay, the price corresponding to the cost of accommodation and additional services requested but not consumed remains fully acquired by the owner.
In the event of cancellation of the stay by the owner before the start date of the stay, he must inform the customer by all possible means and confirm by registered letter with acknowledgment of receipt. The customer, without prejudice to recourse for compensation for any damage suffered, will be immediately reimbursed for the sums paid. Except in cases of force majeure, he will also receive compensation equal to half the price of the stay if the cancellation occurs less than 48 hours before the start of the stay or will be offered accommodation of the same or higher quality at the price of his reservation.
4. ARRIVAL, DEPARTURE AND DURATION OF STAY
The customer must arrive on the specified day and at the times indicated. By legal obligation, the customer will be asked, upon arrival, to provide the information necessary for checking travelers (contact details, identity number, etc.).
In the event of late or delayed arrival, the customer must notify the owner. If the customer has not come forward within the hour following the day and time scheduled for the start of the stay, the reservation becomes void and the owner can use his guest rooms.
The deposit remains with the owner who reserves the right to claim the balance of the price of the accommodation.
Unless agreed with the owner, departure is before 11:00 a.m.
In the event of a reservation for a determined period exceeding 15 days, or for an indefinite period, the parties will jointly draw up an inventory. The customer who takes a reservation with an owner for a determined period can in no case avail himself of any right to remain in the premises beyond the period provided. Assignment or subletting is prohibited.
5. USE AND OCCUPANCY OF PREMISES
The client must respect the peaceful character of the place and make use of it in accordance with their destination. It will take into account the tranquility of the other occupants and the owner. Parents will also ensure that their children respect the rules of the place.
The booked stay is set for a specific number of people, including babies and young children. If the number of clients exceeds this number, the owner has the right to refuse the additional clients or to oblige the client to reserve another room (if available) to accommodate these clients, at the price displayed.
The refusal can in no case be considered as a modification or a breach of contract at the initiative of the owner, so that in the event of the departure of the customer, no refund can be considered.
Pets are only accepted by special agreement of the owner. In case of non-compliance with this rule, the owner has the right to refuse the guest's entry into his room. The refusal can in no case be considered as a modification or a breach of contract at the initiative of the owner, so that in the event of the departure of the customer, no refund can be considered.
The customer is invited not to smoke or eat in his room to avoid accidents that could affect the quality and the atmosphere of the accommodation.
He undertakes to return the room and the furniture made available to him in good condition.
6. DISPUTES
Any complaint relating to the inventory must be
• notified immediately to the owner,
• submitted to the Fédération des Gîtes de Wallonie by email, fax or post within three days of the start of the stay.
Any other complaint relating to a stay can be addressed to the Federation, competent to make a proposal in favor of an amicable agreement. Failing this, only the courts of the judicial district of the place where the building containing the rooms is located are competent.
II. GENERAL CONDITIONS OF ONLINE SALE VIA L'ORC
1. OBJECT
These general conditions apply to all online reservations made with our establishment, using the Regional Marketing Tool (ORC).
The customer acknowledges having read and accepted these general conditions. No reservation is possible without the customer having indicated his agreement with them. The customer has the option of saving and printing these general conditions.
2. OFFERS
All our advertisements, web pages or offers are produced in good faith and based on the data available. Maps, photos and illustrations are presented for informational purposes only and are not contractual. They may be subject to change before the reservation is finalized.The customer authorizes us to correct any obvious material errors in the information that we communicate to him.
3. PRICE
The prices displayed at the time of booking constitute the total price of the service sold, including taxes, fees and other charges. Any supplements are clearly indicated before the service is booked.
The customer authorizes us to correct any obvious price errors.
4. RESERVATION
The customer chooses the services presented on the regional marketing tool. He acknowledges having read the nature, destination and booking methods of the services available on the booking tool and having requested and obtained the necessary and / or additional information to make his reservation in full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, so that we cannot be held liable in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.
5. RESERVATION PROCESS
Reservations made by the customer are made via the dematerialized reservation voucher accessible online on the reservation tool. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer undertakes, prior to any reservation, to complete all the information necessary for the reservation. The customer certifies the veracity and accuracy of the information transmitted. Once the final choice of services to be booked has been made, the booking procedure includes the following steps until validation: entering the credit card in the event of a guarantee or prepayment request, consultation and acceptance of the general conditions of sales relating to the service (s) benefits (s) and, finally, the validation of the reservation by the customer.
6. ACKNOWLEDGMENT OF RECEIPT OF THE RESERVATION
The reservation tool acknowledges receipt of the customer's reservation and confirms it by sending an email without delay. The confirmation of the reservation by e-mail summarizes the contract offer, the reserved services, the prices, the sales conditions relating to the selected rate, accepted by the customer, the date of reservation made as well as the address of the establishment. to which the customer can present his complaints.
7. RIGHT OF WITHDRAWAL
It is recalled that, in accordance with article VI.53 of the Belgian Code of Economic Law, if the contract provides for a specific date or period of execution, the customer does not have the right to withdraw in the event of a reservation:
- accommodation other than for residential purposes (for example, holiday accommodation),
- transport,
- car rental,
- catering and services linked to leisure activities.
8. RESPECT FOR PRIVACY
We collect your data in accordance with the General Regulations on the Protection of Personal Data (2016/679) ("RGDP").
The personal data you provide us are necessary for processing your reservation and are essential for the management and provision of services (article 6.1.b of the aforementioned Regulations). For these purposes, your data may thus be transferred to our partners, including in particular Elloha.com which manages the reservation tool, online payment providers, providers established in third countries.In particular when paying online, the customer's bank details must be sent by the payment provider to the establishment's bank, for the execution of the reservation contract. We only use partners guaranteeing a level of protection in accordance with the principles enshrined in the RGDP.
With your consent, your data may also be used by us to send you our promotional or commercial offers, by email or post.
We keep your data for a period of 3 years after the last contact (email, reservation, etc.).
As the person whose data is collected, you have the right to access, rectify and delete your data, as well as the right to oppose the collection of your data. These rights can be exercised by sending us an email, mentioning your name, first name and address as well as the subject of your correspondence.
Your complaints relating to the collection and processing of your personal data may be addressed to the competent supervisory authority.
